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Terms and Conditions

 

RaceChip South Africa Pty (Ltd) is a 100% South African online retail company.  We comply with all the relevant South African retail legislation, which means you have peace of mind when doing business with us.

 

In terms of the statutory ‘cooling off’ period you have the right to cancel your order within 7 working days of making the purchase. If you are not 100% satisfied with your purchase, you may return goods within 14 working days from receiving the delivery (T&C’s Apply).

 

RaceChip South Africa Pty (Ltd) guarantees, all products (no “grey imports”) on the RaceChip® website will be covered by the South African (local) supplier/importer against manufacturing defaults (T&C’s Apply).

In the unlikely event of a legal dispute arising between RaceChip South Africa Pty (Ltd) and yourself the High Court has jurisdiction to settle the dispute, as per RaceChip South Africa Pty (Ltd) Term & Conditions. 

 

Ordering & Delivery Policy

 

You can expect your parcel to be delivered between 2 to 5 working days from the date we received confirmation of payment (in case of an EFT) for the order.

 

Orders placed after 14:30 on a working day will be processed the next working day. Orders placed over a weekend or public holiday will be processed on the first working day.

RaceChip South Africa Pty (Ltd) makes use of multiple dedicated courier partners (depending on area/service coverage).

You’ll be provided with a tracking number the day after the parcel(s) was collected to enable you to track your parcel.

Should your parcel, however, not arrive within the specified 5 working days please contact us. We will then contact the relevant courier company to trace the package.

Returns Policy

 

At RaceChip South Africa Pty (Ltd) we’d like you to be 100% satisfied with the product(s) you’ve purchased. We’d happily exchange an item which is faulty or damaged. All products need to be returned in original packaging & tags attached, please email us sales@racechip.co.za

  

RaceChip South Africa Pty (Ltd), would like all our clients to check on the following before buying online –

 

Model -

Engine -

KW Torque Output –

Warranties -

 

Exchange or Refund:

 

1) New Product Returns -

 

Should you not be 100% satisfied with your purchase, you are welcome to return it to us for a refund or exchange (T&C’s Apply).

 

The following is expected from you (the client):

  • Merchandise must be returned within 14 working days of receipt/delivery
  • Merchandise must be accompanied by a Completed Return form(email sales@racechip.co.za to enquire about the form)
  • Merchandise must be in the original packaging and without any damage to the harness and/or casing of the chip(no refunds will be processed should there be any damages to the unit or harness)
  • The customer will courier the unit back to our offices and will be responsible for the courier charges.

 

2) An Error from RaceChip South Africa's side:

 

Should we at RaceChip have made a mistake with your order, by sending a item(s) that doesn’t appear correct according to your original order invoice, RaceChip South Africa Pty (Ltd) will happily exchange this item(s) for you.

 

Please Note: 

We need to be informed on the issue & the merchandise must be returned within 14 working days from RaceChip South Africa Pty (Ltd) being informed via email sales@racechip.co.za

  • Merchandise must be in the original packaging
  • Merchandise must not have been fitted or used
  • Merchandise must be accompanied by a Return Form (email sales@racechip.co.za to enquire about this)
  • RaceChip South Africa Pty (Ltd)’s courier company will arrange to collect & return of the item(s) to the RaceChip offices.

 

3) Damaged/Faulty items

 

All items purchased from the RaceChip South Africa Pty (Ltd) website, are warrantied (Normally between 12 - 36 month period). Please note that warranties only cover manufacturing faults and defects, but do not cover damage caused by normal wear and tear or abuse. 

If you feel that your product has developed a fault and should be exchanged under warranty, please contact us sales@racechip.co.za to determine whether this is indeed a warranty issue. We will contact the supplier and do our best to sort out you problem. 

If the merchandise needs to be returned:

  • Please ensure that the merchandise is clean (in original packaging if possible)
  • Merchandise must be accompanied by a Return Form (email sales@racechip.co.za to enquire about this)

 

4) Order Cancellation

 In terms of the statutory ‘cooling off’ period that applies when buying by means of mail order, you are entitled to cancel your order within 7 days of ordering, even though the goods may already have been dispatched.  Please note that you need to inform us in writing sales@racechip.co.za of your intention to cancel the transaction within 7 days of ordering.

  • Merchandise must be in the original packaging
  • Merchandise must not have been fitted or used
  • Merchandise must be accompanied by a Return Form (email sales@racechip.co.za to enquire about this)
  • The customer will courier the unit back to our offices and will be responsible for the courier charges.

 

Important:

 

Your notice to us must be marked clearly “Cancellation of Order” so as not to be mistaken for a "General returns" where certain administration and shipping fees are applicable.

Merchandise must be accompanied by all email correspondence (pls print it out).

The client will be expected to pay all shipping/courier costs (send & return) or the charges  canl be deducted from the purchase price of the items & difference credited (as per correspondence with the client).

 

Shipping

 Please Note that RaceChip ships from numerous warehouses, so you may receive multiple tracking numbers.

You can track the package(s) by contacting the relevant Courier Company - info on tracking email that gets sent out upon ordering!

If you have any queries or questions regarding the courier, delivery or status and you cannot get the relevant information; please feel free to contact danielle@racechip.co.za

Shipping charges on all orders are calculated taking into account geographical area of the delivery address, as well as weight & dimensions of the parcels.

 

Insurance on shipping

 

At “Check-out”, you may choose to take out additional delivery insurance to cover your parcel during the delivery period. This will be for your own cost/account. 

Should you choose not to make use of the additional insurance,   we cannot be held accountable for any loss or damage to ordered merchandise that occurred during the couriering thereof.

 

Pricing of Merchandise

 Prices include Value Added Tax (VAT) at a rate of 14%. Prices on the website is updated regularly, and may change without notice. Prices are dependent on International Exchange Rate(s).

 

Payment

 When purchasing goods at RaceChip South Africa Pty (Ltd) payments can be made by means of electronic transfer or by means of Credit Card (RaceChip South Africa Pty (Ltd) accepts Visa & MasterCard).

When paying by means of electronic transfer we will process your order on receipt of confirmation of payment.(funds cleared in our account)

Credit Card payments are handled by PayU (www.payu.co.za) - an independent and secure payment gateway which ensures absolute security when buying online.

 

Credit Card Security 

 When you make your purchase by means of Credit Card we will ask you to provide us with your billing address, your card type (Master Card, VISA, etc.), credit card number, cardholder’s name, expiry date and CVV2 number (last 3 digits on the back of your card).

 You need not worry that these details can be ‘hijacked’ by RaceChip South Africa Pty (Ltd) personnel. RaceChip uses an independent and secure payment portal called PayU (www.payu.co.za) to ensure safe, secure and swift on-line payment transactions.

 Please note that RaceChip South Africa Pty (Ltd) might have to phone you for additional details in the interest of Credit Card payment security.

 

Privacy Policy

 When registering at RaceChip South Africa Pty (Ltd), we will ask you to provide us with your name, e-mail address, billing address, delivery address and telephone number.  This information is essential for the processing of your order and to keep you posted regarding the status of your order. Your details will be kept in the strictest confidence by RaceChip South Africa Pty (Ltd) and not sold or made known to third parties.

 We would like to keep you informed on any RaceChip South Africa Pty (Ltd) Specials that we are running at any given time and will also use the contact information provided for that purpose, unless you would prefer otherwise, in which case you may unsubscribe from our mailing list at your convenience. You may rest assured that RaceChip South Africa Pty (Ltd) will NOT divulge any customer information to third parties under any circumstances. Unsubscribe from the RaceChip South Africa Pty (Ltd) mailing list here.

 

Cookies

 Cookies are minute files that are stored on your computer. The RaceChip South Africa Pty (Ltd) website uses these files to remember the preferences you selected for example what items are in your basket as well as various other settings which are in place to make the use of the website simpler and easier.  Cookies are important for the proper functioning of the RaceChip South Africa Pty (Ltd) website or any shopping website for that matter.

 

Stock Availability

Please check availability of stock before purchasing as we do run out of stock from time to time.

 In the instance that an item becomes permanently out of stock, the item will be removed from the website entirely. Due to the nature of the RaceChip South Africa Pty (Ltd) business model, items & stock availability on a Order, may need to be confirmed from "time to time". This will be communicated to you directly (via phone call or email), as & when applicable. In this rare event, we will contact you and you may elect to:

  • Cancel the order and receive a refund,
  • Wait until the item is in stock again (place on Back Order),
  • We substitute the item with a similarly quality/priced alternative.
  • Correct Information

RaceChip South Africa Pty (Ltd) goes to great lengths to ensure that the content, images, descriptions, prices and information on the RaceChip South Africa Pty (Ltd) website is accurate.  We continuously update content using manufacturer’s and supplier’s catalogues and suppliers price lists. In the event that you come across a mistake, please inform us (jackie@racechip.co.za). 

If you bought something based on a description on the website and the item received does not match the description, we will be happy to give you a refund, as long as the item is unused.  Please see Exchange/Refund: RaceChip South Africa Pty (Ltd) error for more information. RaceChip South Africa Pty (Ltd) reserves the right to decline orders based on inaccurate information.

 

Changes and Amendments

 RaceChip South Africa Pty (Ltd) reserves the right to make changes to these “Terms and Conditions” from time to time. RaceChip South Africa Pty (Ltd) will make it exactly clear how we use personal information provided to us by our customers.

 

Disclaimer

 RaceChip South Africa Pty (Ltd) does not take responsibility for any damages sustained or relating to the use of this site albeit, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise.

 

Copyright

 All content on the RaceChip South Africa Pty (Ltd) website including but not limited to images, descriptions, code, intellectual property and pricing are the property of RaceChip South Africa Pty (Ltd) and may not be copied without the express permission of RaceChip South Africa Pty (Ltd).