Subscribe to the Racechip Newsletter today!

Also dont miss any of our specials:

Shipment

  • Terms and Conditions

    RaceChip South Africa Pty (Ltd) is a 100% South African online retail company.  We comply with all the relevant South African retail legislation, which means you have peace of mind when doing business with us.

    In terms of the statutory ‘cooling off’ period you have the right to cancel your order within 7 working days of making the purchase. If you are not 100% satisfied with your purchase, you may return goods within 14 working days from receiving the delivery (T&C’s Apply).

    RaceChip South Africa Pty (Ltd) guarantees, all products (no “grey imports”) on the RaceChip® website will be covered by the South African (local) supplier/importer against manufacturing defaults (T&C’s Apply).
    In the unlikely event of a legal dispute arising between RaceChip South Africa Pty (Ltd) and yourself the High Court has jurisdiction to settle the dispute, as per RaceChip South Africa Pty (Ltd) Term & Conditions.  


    Order & Delivery Policy


    Delivery Times:

    Our delivery times are usually within 3 working days for main city centres and within 5 working days for regional/outlying areas. RaceChip strives to deliver on time; however, mishaps do happen so we are unable to guarantee that orders will be delivered within the stipulated time frame.

    Once the parcel has left our office, RaceChip is no longer liable for it. 

    Should you have any issues please contact: Danielle on 080 2323 242 or danielle@racechip.co.za

     

     

    Delivery Options:

     

     

    Get it Quick (ONLY MAIN CENTRE'S)

    Do you want your RaceChip quick?

    R100 will ensure that delivery of your order will be within 1 – 2 working days.

    (Next day delivery for certain main centres.. ONLY)

    Orders need to be placed & paid before 14:00 on a working week day in order for your parcel to go out on the same day.

     

    Get it Not So Quick

    Standard delivery – All orders qualify for FREE delivery.

    Applicable to areas within South Africa.

    Delivery will take place within 3 – 5 working days.

     

     

    Upon receiving the parcel and signing for delivery – inspect the product for any faults, defects or damage. Please keep the receipt of the delivered product, just for precaution.

     

     

    Processing of orders

    Payment methods:

     

     

    EFT (Electronic Funds Transfer)


    Direct Deposit

    Once we receive the Proof of Payment for your order, we will dispatch your parcel.

    Proof of Payment needs to be sent before 14:00 to ensure that your parcel is sent out that same day.

     

    Credit Card / Debit Card

    If your order is placed and paid before 15:00 (Monday to Friday), we will dispatch your parcel on the same day.

     

     

    Please note:

    Orders that are placed and paid for by 14:00 on a Friday will be shipped that same day but will only be delivered the next week.

    Orders that are placed and paid for over a weekend will only be processed and sent out on the following Monday.

    Please keep in mind that RaceChip uses various courier companies.

    Should you wish to track your parcel, you will receive an email once your parcel is collected from our office which will include your tracking number as well as the details of the courier company your parcel was sent with.

    For any other queries or questions regarding the courier, delivery or status of your order, you can email danielle@racechip.co.za

     

    Exchange or Refund:

    Returns Policy 

    At RaceChip South Africa Pty (Ltd) we’d like you to be 100% satisfied with the product(s) you purchased. We’d happily exchange an item which is faulty or damaged. All products need to be returned in original packaging & tags attached, please do include all email sales@racechip.co.za

    correspondence (pls print it out).

    RaceChip South Africa Pty (Ltd), would like all our clients to check on the following before buying online:

    • Model; 
    • Engine; 
    • KW Torque Output;
    • Warranties;

    1) New Product Returns:

    Should you find the ordered item not to your liking, you are welcome to return it to us for a refund or exchange (T&C’s Apply).

    The following is expected from you (the client):

    • Merchandise must be returned within 14 working days of receipt/delivery
    • Merchandise must be accompanied by all email correspondence (pls print it out)
    • Merchandise must be in the original packaging
    • The client will be expected to pay all shipping costs (send & return)

    2) A RaceChip South Africa Pty (Ltd) Error

    Should RaceChip South Africa Pty (Ltd)  have made a mistake with your order, by sending a item(s) that doesn’t appear correct according to your original order invoice, RaceChip South Africa Pty (Ltd) will happily exchange this item(s) for you.

    Note -

    • We need to be informed on the issue & the merchandise must be returned within 14 working days from RaceChip South Africa Pty (Ltd) being informed via email sales@racechip.co.za 
    • Merchandise must be in the original packaging
    • Merchandise must not have been fitted or used
    • Merchandise must be accompanied by all email correspondence (pls print it out)
    • RaceChip South Africa Pty (Ltd)’s courier company will arrange to collect & return of the item(s) to the RaceChip® offices.

    3) Damaged/Faulty items

    • All items purchased from the RaceChip South Africa Pty (Ltd) website, are warrantied (Normally 12 - 36 month period please read accompanying product documentation). Please note that warranties only cover manufacturing faults and defects, but do not cover damage caused by normal wear and tear or abuse.  
    • If you feel that your product has developed a fault and should be exchanged under warranty, please contact us sales@racechip.co.za to determine whether this is indeed a warranty issue. We will contact the supplier and do our best to sort out you problem.  
    • If the merchandise needs to be returned:
    • Please ensure that the merchandise is clean (in original packaging if possible)
    • Merchandise must be accompanied by a all email correspondence (pls print it out) or a "warranty form" (where applicable, depending on the relevant supplier).

    4) Order Cancellation

    In terms of the statutory ‘cooling off’ period that applies when buying by means of mail order, you are entitled to cancel your order within 7 days of ordering, even though the goods may already have been dispatched.  Please note that you need to inform us in writing sales@racechip.co.za of your intention to cancel the transaction within 7 days of ordering.

    Important: 

    • Your notice to us must be marked clearly “Cancellation of Order” so as not to be mistaken for a "General returns" where certain administration and shipping fees are applicable.
    • Merchandise must be accompanied by all email correspondence (pls print it out).
    • The client will be expected to pay all shipping/courier costs (send & return). This will be deducted from the purchase price of the items & difference credited (as per correspondence with the client).

    Shipping Costs

    Shipping charges on all orders are calculated taking into account geographical area of the delivery address, as well as weight & dimensions of the parcels.

    Shipping

    You can track the package(s) by contacting the relevant Courier Company:

     
    If you have any queries or questions regarding the courier, delivery or status and you cannot get the relevant information; please feel free  to contact sales@racechip.co.za

    Insurance on shipping

    At “Check-out”, you may choose to take out additional delivery insurance to cover your parcel during the delivery period. This will be for your own cost/account.  
    Should you choose not to make use of the additional insurance,   cannot be held accountable for any loss or damage to ordered merchandise that occurred during the couriering thereof.

    Pricing of Merchandise

    Prices include Value Added Tax (VAT) at a rate of 14%. Prices on the website is updated regulary, and may change without notice. Prices are dependand on International Exchange Rate(s).

    Payment

    When purchasing goods at RaceChip South Africa Pty (Ltd) payments can be made by means of electronic transfer or by means of Credit Card (RaceChip South Africa Pty (Ltd) accepts Visa & Matercard).
    When paying by means of electronic transfer  will process your order on receipt of confirmation of payment. 
    Credit Card payments are handled by PayU (www.payu.co.za) - an independent and secure payment gateway which ensures absolute security when buying online.

    Credit Card Security  

    When you make your purchase by means of Credit Card we will ask you to provide us with your billing address, your card type (Master Card, VISA, etc.), credit card number, cardholder’s name, expiry date and CVV2 number (last 3 digits on the back of your card).

    You need not worry that these details can be ‘hijacked’ by RaceChip South Africa Pty (Ltd)  personnel. c uses an independent and secure payment portal called PayU (www.payu.co.za) to ensure safe, secure and swift on-line payment transactions. 

    Please note that RaceChip South Africa Pty (Ltd) might have to phone you for additional details in the interest of Credit Card payment security.

    Privacy Policy

    When registering at RaceChip South Africa Pty (Ltd), we will ask you to provide us with your name, e-mail address, billing addres, delivery address and telephone number.  This information is essential for the processing of your order and to keep you posted regarding the status of your order. Your details will be kept in the strictest confidence by RaceChip South Africa Pty (Ltd) and not sold or made known to third parties.

    We would like to keep you informed on any RaceChip South Africa Pty (Ltd)  Specials that we are running at any given time and will also use the contact information provided for that purpose, unless you would prefer otherwise, in which case you may unsubscribe from our mailing list at your convenience.You may rest assured that RaceChip South Africa Pty (Ltd) will NOT divulge any customer information to third parties under any circumstances. Unsubscribe from the RaceChip South Africa Pty (Ltd)  mailing list here.

    Cookies

    Cookies are minute files that are stored on your computer. The RaceChip South Africa Pty (Ltd) website uses these files to remember the preferences you selected for example what items are in your basket as well as various other settings which are in place to make the use of the website simpler and easier.  Cookies are important for the proper functioning of the RaceChip South Africa Pty (Ltd)  website or any shopping website for that matter.

    Stock Availability

    RaceChip South Africa Pty (Ltd) updates stock levels daily.  Should an item become temporarily out of stock, the item will not be displayed on the site.  In the instance that an item becomes permanently out of stock, the item will be removed from the website entirely. Due too the nature of the RaceChip South Africa Pty (Ltd) business model, items & stock availability on a Order, may need to be confirmed from "time to time". This will be communicated to you directly (via phone call or email), as & when applicable. In this rare event, we will contact you and you may elect to:

    • Cancel the order and recieve a refund,
    • Wait until the item is in stock again (place on Back Order),
    • We substitute the item with a similarly quality/priced alternative.

    Correct Information

    RaceChip South Africa Pty (Ltd) goes to great lengths to ensure that the content, images, descriptions, prices and information on the RaceChip South Africa Pty (Ltd) website is accurate.  We continuously update content using manufacturer’s and supplier’s catalogues and suppliers price lists. In the event that you come accross a mistake, please inform us (sales@racechip.co.za).

    If you bought something based on a description on the website and the item received does not match the description, we will be happy to give you a refund, as long as the item is unused.  Please see Exchange/Refund: RaceChip South Africa Pty (Ltd) error for more information. RaceChip South Africa Pty (Ltd) reserves the right to decline orders based on inaccurate information.

    Changes and Amendments

    RaceChip South Africa Pty (Ltd) reserves the right to make changes to these “Terms and Conditions” from time to time. RaceChip South Africa Pty (Ltd) will make it exactly clear how we use personal information provided to us by our customers.

    Disclaimer

    RaceChip South Africa Pty (Ltd) does not take responsibility for any damages sustained or relating to the use of this site albeit, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise.

    Copyright

    All content on the RaceChip South Africa Pty (Ltd) website including but not limited to images, descriptions, code, intellectual property and pricing are the property of RaceChip South Africa Pty (Ltd) and may not be copied without the express permission of RaceChip South Africa Pty (Ltd).